Customer Satisfaction Research

For more than 35 years, Anderson, Niebuhr & Associates, Inc. has conducted customer satisfaction research for a wide variety of organizations, large and small. We work closely with our clients to design a system tailored to meet their specific customer satisfaction needs. Our unique approach provides our clients with customer information they can trust. The types of organizations we have conducted studies for include:

• Manufacturing Companies
• Service Companies
• Industrial Companies
• High-tech Companies
• Professional Organizations
• Health Care Organizations
• Nonprofit Organizations and Associations

The types of customer satisfaction studies we have conducted include:

• Customer Satisfaction and Loyalty Research
• Retention Studies
• Customer Expectation Measurement
• Internal Customer Satisfaction
• Six Sigma Research
• Lost and Potential Customer Research
• Employee Satisfaction
• Pay-for-Performance Systems
• Performance Report Card
• Customer Value Analysis (CVA)

Our years of experience conducting customer satisfaction research have earned us a reputation for excellence in research, accurate results, and innovative and custom-designed reports. Many companies have used our research as an integral part of their Malcolm Baldrige Award application.

Anderson-Niebuhr differs from other research providers in fundamental ways. We take pride in the research that we do and are always committed to providing:

• Exceptional client satisfaction
• Strong client relationships
• Outstanding service
• Superior quality and value
• Rigorous research designs
• High response rates
• Accurate and actionable data

Contact us to discuss your needs in the area of customer satisfaction measurement.