John has been successfully conducting customer and employee behavior research for over 20 years. He began his career with NCS Assessment (Pearson) and has split his time equally between client consulting and general management. John’s past leadership positions within the research industry include Research & Consulting Director, VP of Marketing & Sales, and Director of Operations. Some of the client work John has been responsible for includes developing and implementing several national customer experience management programs, ongoing brand identity studies and corporate-wide leadership development programs. Some of his past clients include Safeway, 3M, FBI, Dow Chemical, Johnson & Johnson, CVS, Target, and Trane.
Vice President of Client Services
Kim has been managing client market research projects for over 15 years. She is responsible for many of ANA’s largest and most complex strategic relationships. She is also a leader inside the organization where she mentors and trains the professional staff. Clients who have worked with Kim are never shy in sharing their confidence in her skillful approach to market research.
Director of Business Intelligence and Reporting
As the technology guru at ANA, Anthony is responsible for all things “data.” From data governance principles, practices, and standards to data quality and analytics, Anthony is involved. He is also spearheading upgrades and enhancements to data collection, processing, analytics, and reporting. All of these efforts are geared toward improved client capabilities, quality, and operational performance.
Megan is a seasoned market researcher with fifteen years of experience on both the client and vendor-partner sides of the table. In her last role at UnitedHealthcare, she partnered with stakeholders across multiple businesses to uncover member experience research as an internal consultant. Megan is currently managing client projects and providing internal training to the staff at ANA Research.
Sandy has been managing and supporting client projects for over 2 years. His clients give him high marks for customer service and innovation. He has also be instrumental in re-designing the data collection and logistics management of many of our most complex research studies.
Elle has been managing and supporting client projects for over a year. Her attention to detail and responsiveness have earned the praises of all of her clients. She has recently accepted the challenge to lead several internal initiatives for ANA including our social media presence and instituting a web survey programming training program.
Call Center Supervisor
Gayle has been providing outstanding leadership to our Call Center Team for over 20 years! Her responsibilities include managing our supervisory staff and assuring the highest level of quality and productivity in the industry.